DuraGuard Furniture Warranty
General Warranty Provisions
We warranty all DuraGuard Furniture and Handrails as follows:
We warrant all DuraGuard products against defective material and workmanship for one year from the date of purchase. This warranty is applicable only to those parts actually manufactured by us. Products not manufactured by us including but not limited to, phenolic panels, drawer slides, hardware, etc. are not covered under our.
warranty but are governed by the warranty, if any, of the manufacturer of those parts.
10-Year Structural/Panel Warranty:
All DuraGuard products have a 10-year structural consrtuction warranty under normal use. The phenolic panels used in the construction are warranted by the panel manufacturer for 10 years under normal usage as per the application for which the item was designed. Any product per the above description, found to be defective under this warranty will be repaired or replaced at our discretion.
General Warranty Provisions:
The warranty provisions outlined above do not apply to any product which has been subjected to misuse, neglect, lack of normal maintenance, accident, or whose original construction has been altered by anyone by anyone other than us. We define normal usage as the application for which the product was designed. We are not responsible for any consequential or individual damages arising from a failure. We will repair or replace defective products at our discretion provided we are notified of the failure within 15 days of the failure.
To make a claim under this warranty contact us for a Return Authorization Number. Return Authorizations will specify freight details and any applicable freight costs. After inspections of the returned item, if it is established by us to be defective under the warranty terms, it will be repaired or replaced at our expense, to include the applicable return freight.
These warranty provisions apply to the original purchaser only.